Activating Your New Debit Card

Members are receiving the new debit card design as their current cards expire. We hope you’re enjoying your new
design and can’t wait to see those pinwheels in the wild.

When you activate your new debit card, here are few key reminders:

1. Call From the Number on File
   To confirm your identity, you must call the activation phone number using the phone number on file.
2. Update Digital Wallets and Subscriptions
   Make sure to update your online card information for subscriptions and digital wallets with your new card expiration date.
3. Ask Us If You’re Unsure
   If you can’t recall which phone number you have on file or feel that your phone number needs to be updated, be sure to give us a call so we can help.

Tap and Go, The New Way to Pay

Tap-to-pay is now available for Civic Central Credit Union debit cards. This new way to pay offers big benefits for you!

1. Safer – It protects your card information better, so it’s harder for someone to steal it.
2. Faster – Just tap and go—no waiting or fumbling to swipe the card.
3. More reliable – Swipe strips can wear out, but tapping still works.
4. Cleaner – You don’t have to touch the machine as much.

Remember, you may still need to swipe or insert your chip at older point-of-sale terminals. Look for the tap-to-pay symbol to ensure applicability vendor to vendor.

Remote Check Deposit Reminders

More members are enjoying the conveniences of remote check deposit.

This feature, available in our mobile app, allows you to take a picture of your paper check with your mobile device and submit it for deposit.

To expedite your deposit, here are a few key reminders:

1. Your Signature is Still Needed
   Don’t forget to sign the back of your check.
   “For Mobile Deposit only to CCCU”
2. Clear Picture of Front and Back
   Keep the check in focus and lined up in the viewfinder.
3. Hold Onto Check Until Deposited
   Retain the paper check until the deposit is received and processed.